Question 1

How do I contact Customer Service?

Accepted Answer

You can contact us from 8:00am to 5:00pm, Mondays to Fridays thru the following:    EMAIL      info@orientalmerchants.com   PHONE      Landline: +63 2 8809 3366      Mobile: +63 927 837 0385       Viber: +63 918 907 6627 
We hope to hear from you soon!

Question 2

How do I pay for my orders?

Accepted Answer

Payment can be done in three (3) ways:   a. Using your Mastercard or Visa Card b. PayPal via PayPal Cash or PayPal Cash Plus account balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance c. BPI Mobile

Question 3

Where do we deliver?

Accepted Answer

In light of the Extended Enhanced Community Quarantine (ECQ), we offer delivery with a Standard Shipping Fee of P350.00 to the following selected cities in Metro Manila: Muntinlupa, Las Piñas, Pasay, Manila, Parañaque, Taguig, Makati, Mandaluyong, Pasig, San Juan, and Quezon City.

Question 4

What is the return policy of OMI?

Accepted Answer

The company operates under a No Refund Policy. Purchased items for replacement are subject to verification and will be processed within five (5) working days.

Question 5

What is OMI doing about plastic problem?

Accepted Answer

We are generating more plastic trash than ever and very little of it gets recycled. Plastics and their byproducts are littering our cities, oceans, and waterways, and contributing to health problems in humans and animals.

We, at Oriental Merchants, encourage our customers to bring their own reusable shopping bags when visiting our shop.

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