Frequently Asked Questions

How do I contact Customer Service?

You can contact us from 8:00am to 5:00pm, Mondays to Fridays thru the following: EMAIL info@orientalmerchants.com PHONE Landline: +63 2 8809 3366 Mobile: +63 927 837 0385 Viber: +63 918 907 6627
We hope to hear from you soon!



How do I pay for my orders?

Payment can be done in three (3) ways: a. Using your Mastercard or Visa Card b. PayPal via PayPal Cash or PayPal Cash Plus account balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance c. BPI Mobile



Where do we deliver?

In light of the Extended Enhanced Community Quarantine (ECQ), we offer delivery with a Standard Shipping Fee of P350.00 to the following selected cities in Metro Manila: Muntinlupa, Las Piñas, Pasay, Manila, Parañaque, Taguig, Makati, Mandaluyong, Pasig, San Juan, and Quezon City.



What is the return policy of OMI?

The company operates under a No Refund Policy. Purchased items for replacement are subject to verification and will be processed within five (5) working days.



What is OMI doing about plastic problem?

We are generating more plastic trash than ever and very little of it gets recycled. Plastics and their byproducts are littering our cities, oceans, and waterways, and contributing to health problems in humans and animals.

We, at Oriental Merchants, encourage our customers to bring their own reusable shopping bags when visiting our shop.