Frequently Asked Questions
How do I contact Customer Service?
You can contact us from 8:00am to 5:00pm, Mondays to Fridays thru the following:
We hope to hear from you soon!
How do I pay for my orders?
Where do we deliver?
In light of the Extended Enhanced Community Quarantine (ECQ), we offer delivery with a Standard Shipping Fee of P350.00 to the following selected cities in Metro Manila: Muntinlupa, Las Piñas, Pasay, Manila, Parañaque, Taguig, Makati, Mandaluyong, Pasig, San Juan, and Quezon City.
What is the return policy of OMI?
The company operates under a No Refund Policy. Purchased items for replacement are subject to verification and will be processed within five (5) working days.
What is OMI doing about plastic problem?
We are generating more plastic trash than ever and very little of it gets recycled. Plastics and their byproducts are littering our cities, oceans, and waterways, and contributing to health problems in humans and animals.
We, at Oriental Merchants, encourage our customers to bring their own reusable shopping bags when visiting our shop.